Where is Armco located?
Showroom: Shamneel Court, next to Unga House, Westlands, Nairobi Kenya.
Head Office & Service Centre: Emirates Business Park, Eastern Bypass Slip Road, Off Airport North Road
How do I register my product?
Fill in and sign our warranty card as directed to activate it and in turn register your product.
How do I find product support information?
Call our service line or write to us via cell p[hone and email respectively.
Whom should I contact if I have questions about an Armco product purchased outside the Kenya?
Email or call us via provided contact information as listed on the website footer and the contact us tab.
How do you use my personal information?
When you register we collect your name, mailing address, phone number and email address. This information is used to respond to your requests, contact you if necessary, and, if you wish, send you emails about sales, promotions and other special events.
You may opt out of our promotional communications by following the instructions outlined in any communications you receive from us. Please note that we will always confirm your order and shipment status via email when you make online purchases with us.
How do I learn about career opportunities or apply for a job with Armco?
We welcome inquiries from talented individuals who want to work for a world-class company. To join our team, please view our careers page for more information on how to find out about opportunities at our corporate locations.
How do I submit a comment or an idea for the website?
We do everything we can to ensure that your experience at armcokenya.com makes your life just a little easier, and welcome your comments, feedback and ideas. Please call or write to us.
Standard- Your order ships within one business day from acceptance and confirmation. Transit time is 1-3 business days.
Expedited– Your order ships within one business day from acceptance and confirmation. Transit time is two (2) business days
Express– Your order ships within one business day from acceptance and confirmation. Transit time is one (1) business day
White Glove Delivery
Armco is pleased to offer white glove delivery service on select television models. White glove delivery service includes:
- Delivery of your TV by trained professionals
- Placing the television into any accessible room in your home that you specify;
- Removal of the television from its packaging;
- Assembly of included television stand (if applicable);
- Placement of the TV on your A/V furniture. (Please be sure your furniture is assembled and ready in advance.)
- Connecting the television to a power supply and verifying that the television can be powered on; and;
- Removal of the packaging debris from your home
Please note that white glove delivery does NOT include assembly of any audio/video furniture, wall mounting or installing the television, connection of any audio or video sources to the television, and/or removal of old televisions and/or audio/video components from your home.
Can I have my order redirected to another address if my order has already been shipped?
Why do you require a signature to receive a package?
Most of our shipments contain valuable equipment and we like to ensure that our customers receive their products safely. If you will not be at the shipping address to accept delivery of your product, consider shipping the item to an address where you or someone you trust will be available to sign for your package.
What happens if I am not available to sign for my order?
Most of our carriers make three attempts to deliver a package. After three delivery attempts, our couriers will return your order to us and we will refund your account accordingly.
Whom should I contact if my shipment arrived later than expected?
We sincerely apologize for any inconvenience this may have caused. We do everything we can to ensure your experience at Samsung.com makes your life just a little easier, and your satisfaction is important to us. Please call us between 9 a.m.-5:30 p.m. Mon-Fri and 9:00am - 12:30p.m Sat for inquiries on your shipment.
What should I do if my shipment is lost?
Please call us on and we will initiate a thorough search of your shipment with the carrier.
What should I do if my shipment arrives damaged?
If your product was damaged in transit, call or write to us to report.
What should I do if my shipment is missing an item(s)?
It is possible your shipment was split based on product availability and that the missing items will be shipped when they become available. Your shipment confirmation will include a list of all products included in your shipment. To track your order, please check with our customer care service providers as well as our official online/shipping partners.
Please call us to report an incomplete shipment, and we will check the status of your missing items.
We apologize for any inconvenience this may have caused. We do everything we can to ensure that your experience at Samsung.com makes your life just a little easier, and will do everything we can to remedy the situation as soon as possible.
Do you ship internationally?
Are prices and promotions the same online as they are in stores?
Armcokenya.com prices, promotions and selections may differ from those at our authorized retailers. Prices and promotions (e.g., promotion codes or free shipping) offered online may not be used in stores, and store prices and promotions (e.g., coupons or additional discounts) may not be used online, unless otherwise stated.
What is your return policy?
Please note that you may be charged a 15% Restocking Fee for non-defective returned items.
What should I do if I am dissatisfied with my purchase from armcokenya.com?
Your satisfaction is of the utmost importance to us, and we do everything we can to ensure that your experience at armcokenya.com makes your life a little easier. For your convenience, you may return or exchange merchandise you purchased online within 7 days of purchase. Please note that you may be charged a 15% Restocking Fee for non-defective returned items.
Please call us to return or exchange your merchandise.
We apologize for any inconvenience this may have caused. We do everything we can to ensure that your experience at armcokenya.com makes your life just a little easier, and will do everything we can to remedy the situation as soon as possible.
How do I return or exchange a product?
Visit our head offices at Shamneel Court, Westlands for further directives on how to conduct this kind of transaction.
Can I still return my purchase if I lost my packing slip?
Yes, please call us for assistance with your product return.
Do I still have to pay for return shipping if I want to exchange an item but the product I want is no longer available?
Yes, in this instance, you will be responsible for return shipping and handling charges.
What should I do if I receive a defective product?
Armco Kenya Ltd is committed to quality products. A product with a quality or operational defect that was purchased from Armco Kenya Ltd can be returned for technical examination within 7 days of purchase. We will repair the defective item at no charge.